RugOwl

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Terms and Conditions

Welcome to RugOwl.com! By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing and using RugOwl.com, you agree to these Terms and Conditions, as well as our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

2. Use of the Website

You are granted a limited, non-exclusive, non-transferable right to access and use RugOwl.com for personal and non-commercial purposes. You agree not to:

Use the website for any unlawful purpose.
Engage in any activity that disrupts or interferes with the functionality of the website.
Use automated systems or software to extract data without our permission.

3. Product Information and Pricing

We strive to ensure that all product descriptions, pricing, and availability are accurate. However, errors may occur, and we reserve the right to:

Correct Errors: Correct any inaccuracies or omissions regarding product information or pricing without prior notice.
Order Adjustments: Cancel or refuse orders if a product is listed at an incorrect price, even if the order has been confirmed and payment processed. In such cases, a full refund will be issued.

4. Orders and Payment

By placing an order through RugOwl.com, you represent that you are at least 18 years old or using the website under the supervision of a parent or guardian.

Payment Methods: We accept major credit cards, debit cards, and other approved payment methods listed at checkout.
Order Confirmation: After placing an order, you will receive an order confirmation via email. This does not signify acceptance of your order, as we reserve the right to refuse or cancel an order at any time.
Cancellations: We reserve the right to cancel any order, for reasons including but not limited to insufficient stock, inaccuracies in pricing, or suspected fraudulent activity.

5. Shipping and Delivery

Shipping Times: Shipping times may vary depending on your location and product availability. We aim to provide accurate estimates at checkout but cannot guarantee specific delivery dates.
Shipping Costs: You are responsible for paying any shipping costs, which will be clearly stated at checkout.
International Shipping: For international orders, you may be subject to customs duties, taxes, or other fees levied by your destination country. RugOwl.com is not responsible for these charges.

6. Returns and Refunds

Our goal is to ensure your satisfaction with our products. Please review our Returns and Refunds Policy [link] for details on how to return items and obtain refunds.

Return Eligibility: Products must be in their original condition and packaging to qualify for a return.
Refund Process: Refunds will be processed to the original payment method within [insert time frame] after receiving and inspecting the returned items.

7. Intellectual Property

All content on RugOwl.com, including but not limited to text, images, graphics, logos, and product designs, is the intellectual property of RugOwl.com or our licensors. You may not reproduce, distribute, or exploit any of this content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, RugOwl.com and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the website, including any inaccuracies in product descriptions, errors in pricing, or issues with order fulfillment.

No Warranty: All products and services provided through RugOwl.com are offered "as is" without any express or implied warranties.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert State/Country]. Any disputes arising from the use of RugOwl.com will be subject to the exclusive jurisdiction of the courts in [Insert Location].

10. Changes to Terms and Conditions

RugOwl.com reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective upon posting to the website. Continued use of the website following any changes constitutes acceptance of the revised terms.

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: support@rugowl.com

Return and Refund Policy

At RugOwl.com, we want you to be fully satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please review our Return and Refund Policy below to understand how we handle returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, please ensure that:

Item Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
Return Period: You have [Insert Number] days from the date of delivery to initiate a return.
Proof of Purchase: A receipt or proof of purchase is required to process your return.

2. Non-Returnable Items

The following items are not eligible for return:

Customized or personalized products.
Sale or clearance items (unless defective or damaged).
Items damaged due to improper use or care.

3. How to Initiate a Return

To start a return:

Contact Us: Email us at returns@rugowl.com or call [Insert Phone Number] within [Insert Number] days of receiving your item to initiate the return process. Include your order number and reason for the return.
Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.
Shipping the Item: You are responsible for the cost of return shipping, unless the item is defective or damaged. Please ensure the item is securely packaged. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

4. Refund Process

Once your return is received and inspected, we will notify you of the status of your refund.

Refund Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [5-10 business days].
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition, damaged, or missing parts for reasons not due to our error).
Non-Refundable Shipping Costs: Original shipping costs are non-refundable, except in cases where the item was defective or damaged upon arrival.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at exchanges@rugowl.com. Upon approval, we will send instructions on how to return the defective item and ship the replacement.

6. Damaged or Defective Items

If you receive an item that is defective or damaged, please contact us immediately at support@rugowl.com or call [Insert Phone Number] with your order details and a photo of the defect or damage. We will arrange a replacement or issue a full refund, including shipping costs.

7. Late or Missing Refunds

If you haven’t received a refund yet:

Check Your Bank Account: It may take some time for the refund to post officially.
Contact Your Credit Card Company: Processing time can vary depending on your card issuer.
Reach Out to Your Bank: There is often some processing time before a refund is posted.

If you’ve followed these steps and still have not received your refund, please contact us at refunds@rugowl.com.

8. International Returns

For international returns, you are responsible for any customs duties, taxes, or fees incurred during the return process. These costs will not be reimbursed by RugOwl.com.

9. Changes to This Policy

RugOwl.com reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective upon posting to this page. Please review this policy periodically for any updates.

10. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Email: returns@rugowl.com